Last updated: March 2026
1. About the Service
visarunvietnam.com ("the Service") provides visa run bus services in Vietnam. We are a direct visa run service offering bus transport and visa assistance for border crossings to Laos and Cambodia.
2. Booking & Payment
- By submitting a booking, you confirm that all provided information is accurate.
- Booking confirmation is sent via your chosen messenger or email.
- Payment details and methods are communicated upon booking confirmation.
- Prices are displayed in the local currency and may vary depending on route and visa type.
3. Cancellation & Changes
- To cancel or change a booking, contact us via live chat or messenger before the departure date.
- Cancellation policies depend on the bus operator and may vary by route.
- Visa service fees are non-refundable once the application has been submitted.
4. Passenger Responsibilities
- You are responsible for having a valid passport and any required documents for border crossing.
- You must arrive at the designated boarding point on time.
- Passenger names must be in Latin characters and match your travel documents.
- Children must be accompanied by an adult and listed in the booking.
5. Visa Services
Visa processing services (stamp, visa renewal, Cambodia visa) are provided in partnership with authorized agents. We facilitate the process but cannot guarantee visa approval, as the final decision rests with immigration authorities.
6. Limitation of Liability
- We are not liable for delays or cancellations caused by border authorities, weather, or road conditions.
- We are not liable for visa refusals by immigration authorities.
- We are not liable for loss or damage to personal belongings during the trip.
- Our total liability is limited to the booking amount paid.
7. Photos & Documents
Photos and documents uploaded for visa processing are used solely for that purpose. See our Privacy Policy for details on data handling and retention.
8. Changes to Terms
We may update these terms from time to time. The current version is always available on this page. Continued use of the Service after changes constitutes acceptance of the updated terms.
9. Contact
For questions about these terms, reach us via the live chat on our website or through the messenger contact provided in your booking confirmation.