Privacy Policy

1. Who We Are

visarunvietnam.com ("the Service") provides visa run bus services in Vietnam. We are a direct visa run service offering bus transport and visa assistance for border crossings.

2. Information We Collect

When you make a booking, we collect:

• Full name (Latin characters)
• Email address
• Phone number
• Messenger contact (Telegram, WhatsApp, etc.)
• Passport photo and face photo (for visa services only)
• Date of birth (for child passengers and visa acceleration)

We also collect anonymous usage data (page views, device type) via standard web analytics.

3. How We Use Your Data

• To process and confirm your booking
• To communicate trip details and updates
• To submit visa applications on your behalf (when visa services are selected)
• To improve the Service

4. Data Sharing

Your booking data is used internally to organize your trip. If you select visa services, your passport and photo data are shared with the relevant visa processing authority. We do not sell your personal data to third parties.

5. Data Retention

Booking data is retained for the duration necessary to complete the trip and handle any follow-up inquiries, typically up to 6 months after travel. Photos uploaded for visa processing are deleted within 30 days after the trip.

6. Cookies

We use essential cookies to remember your language preference and theme setting. We use the Chatwoot live chat widget which may set its own cookies for chat functionality.

7. Your Rights

You may request access to, correction of, or deletion of your personal data at any time by contacting us through the live chat or at the contact details below.

8. Contact

For any privacy-related questions, reach us via the live chat on our website or email us at the address provided in your booking confirmation.