In Vietnam, Grab’s fares and commissions will be reviewed following drivers’ complaints

The National Competition Commission under Vietnam’s Ministry of Industry and Trade has begun reviewing Grab’s policies on fares, commissions, discounts, and other deductions. The trigger was complaints from the service’s driver-partners, who said that the current terms affect their actual income from rides.

According to the commission, drivers complain that the price of some rides remains low or is decreasing, while they still have to bear fuel costs, vehicle maintenance, and other expenses. In addition, commissions, fees, discounts, and other platform-imposed deductions are subtracted from the amount they receive.

Drivers also asked for clarification on how fares, commissions, and deductions are calculated and changed, as well as how Grab notifies partners about changes to its policies.

On September 8, 2026, the National Competition Commission sent Grab an official invitation to work and requested documents and information about the company’s pricing policy. The regulator is interested in passenger fares, commissions, fees, discounts, and deductions applied to drivers.

At the same time, the review is not limited to Grab alone. The commission has also requested information from other companies providing ride-hailing services through mobile applications in Vietnam. The data obtained should help the regulator compare existing pricing models and assess the market situation.

The review is taking place amid discussions among Grab drivers. Calls circulated on social media to temporarily switch off the app on September 12 and 13 as a sign of protest against the current commissions and working conditions. Some drivers said that after all expenses and deductions, the amount they receive for rides has become insufficient.

Grab said that the service continues to operate as usual on those days, and that service quality indicators and driver activity remain stable. The company also said it is monitoring information circulating on social media, including messages it considers inaccurate.

The National Competition Commission has not yet stated that any violation has been identified. Based on the results of the review and analysis of the documents, the regulator will decide whether there are grounds for a further investigation in accordance with competition law.

Source: https://thanhnien.vn/uy-ban-canh-tranh-quoc-gia-yeu-cau-grab-cung-cap-gia-cuoc-muc-chiet-khau-185260911183548272.htm Source: https://vcc.gov.vn/default.aspx?category_id=e0904ba0-4694-4595-9f66-dc2df621842a&do=detail&id=f73009a6-f838-4d43-9535-911c7e85ea9e&page=news